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Help and support

Project helpdesks

Many projects operate their own help desk, so if the relevant project is listed below, you may get a better response by directly using the help system listed below.

The IGWN Computing Help Desk

The IGWN Computing Help Desk is staffed by the IGWN Computing Team, and serves as a triage location for any and all computing-related issues collaboration members may experience, or questions they may have.

Computing issues can be reported by posted a ticket to the IGWN Computing Help Desk in one of two ways:

Post a help desk ticket (preferred)

The most direct way to report an issue is by opening a new issue via the git.ligo.org GitLab web interface.

Click here to create a help desk ticket

Please use a template!

There are a number of issue templates available to tailor your report to the specific problem. The templates typically ask you to provide specific information that will enable the Computing Team to resolve your issue as quickly as possible.

What if I don't have a git.ligo.org account?

All GEO, KAGRA, LIGO, and Virgo collaboration members are eligible to create a free GitLab account on git.ligo.org, see here for detailed (but short) instructions.

Email the help desk

If you do not have a git.ligo.org GitLab account, you can report an issue by sending an email to computing-help@igwn.org.

Other support

Computing centres

See the Support links on the Computing centres page to find the contact address for the relevant computing centre.

Resource usage accounting

If you experience issues with resource accounting, or the accounting reports at https://accounting.ligo.org, please email ldgaccounting@ligo.org.

To request creating a new accounting tag please use the issue tracker here: https://git.ligo.org/computing/accounting/-/issues .

Feedback on this site

If you would like to suggest an improvement to this site:

Click here to create an issue

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